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Customer Forms


Click the link below to electronically fill out and sign the form. Once completed, your request will be processed within 1 business day.  Alternatively, please visit us in person at City Hall located at 100 N 13th Street if you wish to fill out the form in person. Please direct any questions to (432) 837-0047. 

New Service
Customer Application for New Service
The Customer Application for New Service may be filled out to begin new natural gas service and new water utility & sanitation services. The Customer Application for New Service may also be filled out by customers who live outside of the City limits and wish to purchase a sanitation permit, which would allow the customer to utilize the sanitation service within the City limits. 

Tap Application

Tap Assessment Application

Average Billing / Budget Billing
Customer Contract for Average Billing (Available Spring 2022) 

ACH / Bank Transfer
ACH Debit Authorization
Discontinue ACH Draft

Disconnect Services
Discontinuation and Vacation of Public Services

Address Change / Vacation Status
Request for Change of Address
Request to Reconnect Service from Vacation